Policies

Cancellation Policy

Last updated: June 2026

Athlete Cancels — More than 24 Hours Before

  • •You will receive a full refund to your original payment method.
  • •No questions asked — simply cancel before the 24-hour window.
  • •Refunds typically appear within 5–10 business days depending on your bank.

Athlete Cancels — Within 24 Hours

  • •No refund is issued for cancellations made less than 24 hours before the session.
  • •This protects coaches who have reserved time and cannot fill the slot on short notice.
  • •If you have extenuating circumstances, please email hello@sessioned.com and we'll review case by case.

Coach Cancels

  • •If a coach cancels a session for any reason, you will receive a full refund.
  • •The coach is responsible for notifying you as soon as possible.
  • •Refunds are processed automatically through Sessioned — no action needed on your part.

How to Cancel

To cancel a booking, log in to your Athlete Dashboard and navigate to your upcoming sessions. Click Cancel Session on the booking you wish to cancel.

The timestamp of your cancellation request determines which policy applies — not when you contact support.

No-Shows

If an athlete does not show up for a session without cancelling, it is treated the same as a cancellation within 24 hours — no refund is issued.

If a coach does not show up, the athlete should report the no-show via their dashboard. A full refund will be issued and the matter reviewed by Sessioned.

Events & Group Sessions

Cancellation policies for camps, clinics, and group events may differ and will be displayed on the event registration page before you complete payment.

When in doubt, check the event details page or contact the hosting coach directly.

Disputes

If you believe a refund was incorrectly denied or have a dispute with a coach, please reach out to us at hello@sessioned.com. We review disputes and may issue refunds at our discretion in cases of misconduct or platform error.

Questions? Reach us at hello@sessioned.com